Shipping Policy
Pg-Control Systemtechnik GmbH
📍 Wittestraße 30A, 13509 Berlin, Germany
📧 robertmarcrob@outlook.com
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.
Note: During high-volume periods (e.g., holidays, sales), processing may take slightly longer.
2. Shipping Rates & Delivery Estimates
We offer shipping throughout Germany and to select international locations.
| Destination | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Germany | 2–5 business days | €3.99 (Free over €50) |
| EU Countries | 4–8 business days | €8.99 |
| Non-EU/International | 7–15 business days | Calculated at checkout |
Delivery times are estimates and may vary due to courier delays or customs processing.
3. Free Shipping
We offer free standard shipping within Germany on orders over €50.
4. Order Tracking
Once your order has been shipped, you will receive an email with tracking information. You can track your shipment using the courier's website.
5. Customs, Duties & Taxes (International Orders)
Pg-Control Systemtechnik GmbH is not responsible for any customs fees, import duties, or taxes incurred during delivery. These charges are the responsibility of the customer and vary by country.
6. Incorrect Address / Delivery Issues
Please ensure your shipping address is correct before completing your purchase. We are not responsible for lost packages due to incorrect addresses. If your package is returned to us, we will contact you to arrange re-shipment (additional shipping charges may apply).
7. Shipping Carriers
We primarily ship with DHL, Deutsche Post, and other trusted logistics providers, depending on the destination.
8. Questions?
For any shipping-related questions or concerns, feel free to contact us at:
📧 robertmarcrob@outlook.com